Helping communities understand and access trusted energy support routes.
NEEF explains and signposts to official warm homes advice, home assessment, funding and installation routes.
Our role is to help communities understand those routes more clearly.
We support awareness, local trust, community engagement and safe signposting so residents, tenants, landlords, schools and community groups can better understand what help may exist and where to go next.
Where people need tailored technical advice, funding guidance, home assessments or installation support, we signpost to recognised official, public or charitable support routes where appropriate.
Why this matters
Taking the first step is easier when the process feels clear, when there is someone local to trust, and when the support available is explained in plain English.
NEEF helps close that gap by making information clearer, repeating key messages in plain English and working with communities at a pace people can understand.
What this can include
Community awareness sessions
Plain English warm homes explainers
Energy bills awareness
Signposting to official support routes
Resident listening
Local access and trust barriers reporting
Community partner engagement
School and community education
North East Warm Homes Loan
Registrations opened on 8 October 2026. We keep the full plain English explainer — dates, loan sizes, interest, eligible improvements, official links and how to check your postcode — on its own page.
Read the Warm Homes Loan explainer