Last updated: 25/08/2026
North East Energy Futures CIC ("we", "us" or "our") is committed to protecting and respecting your privacy. This policy explains when and why we collect personal data, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.
Who we are
North East Energy Futures CIC is a community interest company focused on energy awareness, energy efficiency and renewable energy support for communities across the North East of England.
If you have any questions about this privacy policy or how we handle your data, please contact us at hello@northeastenergyfutures.co.uk.
What data we collect
We may collect and process the following information:
- Contact details — name, email address, phone number and organisation (if provided) when you complete our contact or enquiry form.
- Your interests — the options you select (for example, homeowner, tenant, installer, training provider) to help us understand how best to respond.
- Message content — any details you include in your message or enquiry.
- Technical data — basic server logs and essential cookies needed to keep the website secure and functional. We do not use analytics or tracking cookies.
How we use your data
We use your personal data to:
- Respond to your enquiries and follow up where appropriate.
- Send a confirmation email so you know your message was received.
- Connect you with relevant information, support routes or partners where appropriate.
- Keep a record of our communications for administrative purposes.
- Improve our services and understand community needs in general terms.
We do not use your data for marketing, advertising or automated profiling. We do not sell or rent your data to anyone.
Lawful basis for processing
Under UK data protection law, our lawful basis for processing your personal data is legitimate interests — specifically, responding to your enquiry and following up in a way that you would reasonably expect when you contact us.
Who we share your data with
We only share your data with trusted service providers who help us operate:
- Resend — our email delivery provider, which processes your email address to send confirmation and notification emails.
- Website hosting — our platform provider processes technical data to keep the site secure and available.
All providers we use are bound by appropriate data protection obligations. We do not share your data with any other third parties unless required by law.
How long we keep your data
We keep your personal data only for as long as necessary to respond to your enquiry and maintain appropriate records. Typically this is up to two years from the date of your enquiry, after which it is securely deleted or anonymised. If you would like us to delete your data sooner, please contact us.
Cookies
We use only essential cookies that are strictly necessary for the website to function and remain secure. We do not use analytics, tracking, advertising or marketing cookies.
You can read more in our Cookie Policy.
Your rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request erasure of your data (the "right to be forgotten").
- Restrict or object to our processing of your data.
- Request a copy of your data in a portable format.
- Withdraw consent at any time (where consent is the lawful basis).
To exercise any of these rights, please contact us at hello@northeastenergyfutures.co.uk. We will respond within one month.
Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or destruction. This includes secure hosting, encrypted data transmission and limiting access to those who genuinely need it.
Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
Contact us
If you have any questions about this privacy policy or our data practices, please email us at: hello@northeastenergyfutures.co.uk